FREE PICKUP AND DELIVERY ON ALL ORDERS OVER $35

FAQs

Frequently Asked Questions

Ordering

How do I schedule my first ALTRD order?

What can I expect to happen on my first ALTRD order?

NYC Only: Do I have to be home when you come by?

SewExperts and Measurements

How do your tailors know what adjustments to make?

I don’t get it - am I supposed to measure myself? What is a prep method?

How do I prep my clothes with safety pin?

How do I prep my clothes if I send in a match?

How do I prep my clothes if I want to do a detailed description?

Are your tailors qualified?

How do I know your SewExperts won’t mess up my clothes?

How did you find your SewExperts?

I like when the tailor at the dry cleaner irons my clothes. Will you do that?

Services

Is there a minimum order size?

What does cuff / differentiated finish mean?

Your prices seem kind of expensive. Why?

I don’t see the service I want on your website.

Can you tailor my wedding dress?

What areas do you serve?

Guarantee

What if I don’t like the work done on my order?

How long will it take to receive my order?

Saris

I need a new sari blouse. Can you help?

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