Our promise to you
We know that your clothes matter and we appreciate your trust. Our process is centered on quality and we work tirelessly to ensure that your clothes are altered perfectly every time.
We want you to have a great experience. If you are unsatisfied for any reason, just let us know and we’ll make it right.
We re-alter any item for free.
If you’re not satisfied with the alteration of your clothes, we will fix them – free of charge.
We reimburse lost or damaged items.
In the rare instance that an item goes missing or is damaged, we will reimburse you the lower of either: (i) $250; or (ii) 50% of the fair market value of the lost or damaged item. The fair market value will be determined either by proof of purchase or as ALTRD reasonably otherwise determines.
Please note that all claims of lost or damaged items must be made within seven (7) days of delivery.